Refund policy

Last Updated: July 3, 2026

At [Xevonic], customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition.
  • The product is returned in its original packaging with all included accessories.
  • The item shows no signs of misuse, damage, or alteration caused by the customer.
  • You provide proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been used or damaged after delivery.
  • Items without original packaging or missing accessories.
  • Products marked as final sale or non-returnable.
  • Personal care or hygiene products that have been opened or used.
  • Gift cards and downloadable digital products.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Clear photos or videos of the product
  • Photos of the packaging
  • A brief description of the issue

After reviewing your request, we will arrange a replacement, refund, or another suitable resolution.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you require an exchange, please contact our customer support team.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after receiving the order if it meets the eligibility requirements outlined in this policy.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, we will provide instructions and, where applicable, cover the return shipping costs.

For returns due to a change of mind or customer preference, the customer is responsible for return shipping costs unless otherwise stated.

Dropshipping Fulfillment

As a dropshipping store, orders are fulfilled through our trusted fulfillment partner, Zambeel. Return requests are handled according to this policy and our fulfillment procedures. Customers should not return products without first contacting our support team and receiving return instructions.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Email: [xevonic072@gmail.com]

Our support team aims to respond within 24 hours on business days.

Thank you for shopping with [Xevonic]. We appreciate your trust and are committed to providing a smooth and reliable shopping experience.